Awarded to the tech who goes above and beyond in their work, showing extraordinary commitment, problem-solving, and dedication to supporting others. This badge honors those who step up when challenges arise, bringing not just solutions, but inspiration to their team.

The Resolve Hero embodies perseverance, excellence, and the spirit of service—proving that true impact comes from determination and a drive to help others succeed.

Awarded to the tech who demonstrates exceptional patience, professionalism, and composure when handling difficult or challenging users. This badge recognizes the ability to defuse tension, keep communication clear, and resolve issues with empathy and confidence—even under pressure.

The Calm Under Fire badge honors those who turn conflict into resolution, proving that steady focus and respect can overcome even the toughest situations.

Awarded to the tech who steps up when the team needs them most, filling in during busy times or when the team is short-handed. This badge recognizes the dedication, flexibility, and teamwork it takes to ensure nothing falls through the cracks.

The Backup Hero exemplifies reliability and support—always ready to jump in, shoulder extra responsibility, and keep the team moving forward.

Awarded to the tech who shows focus, speed, and determination by closing 10 tickets in a single day. This badge recognizes the ability to tackle challenges head-on, push through workloads, and deliver results with consistency and impact.

The King of the Close rules the day with sharp problem-solving and unstoppable momentum—proving that no ticket is left unresolved under their reign.

Awarded to the tech who demonstrates exceptional dedication and efficiency by closing 150 tickets in a single month. This badge recognizes not just productivity, but also the resilience, consistency, and mastery required to handle a high volume of resolutions while keeping quality intact.

Like a true Titan, the holder of this badge showcases strength in problem-solving, endurance in tackling challenges, and an unwavering commitment to supporting the team and clients.

Closed 10 Tickets in one day

Closed 150 Tickets in one month

Awarded to the tech who showcases speed, precision, and efficiency by closing 50 tickets in just one week. This badge celebrates the ability to resolve issues quickly without compromising quality, keeping momentum high and support flowing smoothly.

Like a lightning bolt, the Rapid Resolver strikes fast—proving that swift action and sharp focus can make a powerful impact.

Awarded to the tech who goes above and beyond in supporting new employees by closing 25 new hire tickets in a month. This badge recognizes the vital role of helping newcomers get set up quickly and smoothly, ensuring their first days are productive and welcoming.

The New Hire Hero embodies patience, guidance, and efficiency—making every new teammate’s start a little easier and a lot brighter.

Awarded to the tech who demonstrates precision, consistency, and professionalism by closing 25 termination tickets in a month. This badge honors the crucial behind-the-scenes work of ensuring smooth and secure offboarding when employees exit the company.

The Exit Executor upholds efficiency and attention to detail, helping safeguard systems, protect data, and support organizational transitions with reliability and care.